We are committed to providing exceptional service and ensuring a smooth experience for all our clients. Please carefully read and understand our cancellation policy outlined below:

 

Refund Policy

We do not offer refunds for bookings once payment has been made.

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Deposits

A $50 deposit (per time slot) is required upon booking. This deposit is non-refundable and comes off your appointment total on the day. This allows us to block out the time for you and allocate resources to your treatment. If you change your mind and no longer wish to go ahead with your treatment, this deposit will not be refunded. You may transfer the deposit to another treatment of choice (providing us with over 48 hours notice from your appointment date).

 

Rescheduling Policy

You may reschedule your session provided that you notify us at least 48 hours in advance of your scheduled appointment. All reschedules made within 48 hours of your booking will result in a forfeited deposit.

 

Exceptions

In cases of emergency or unforeseen circumstances, we may consider exceptions to this policy. Please reach out to us directly to discuss your situation.

 

No-Shows

If you are more than 15 minutes late to your appointment, we will consider that as a no show. Clients who fail to show up for their scheduled appointment without prior notice will be considered a no-show and your deposit will be forfeited. if you wish to rebook another session, full payment will be required up front.

 

Confirmation

Upon rescheduling, you will receive confirmation of your new appointment date and time. Please ensure to keep this confirmation for your records.

 

By booking with Oceanelle Medispa, you acknowledge that you have read, understood, and agreed to abide by our cancellation policy as stated above.

 

If you have any questions or need further clarification regarding our policy, please don't hesitate to contact us at info@oceanellemedispa.com.au. We appreciate your understanding and cooperation.